Messages Could Not Sign in Please Check Your Network Connection and Try Again

How-do-you-do Dennis,

Thank you for posting your question in this customs. If you lot received a customs rely notification email nearly call "Microsoft support", please practice non call the number due to the privacy concerns, it is a spam. We have deleted the message and reported the spam user.

Kickoff delight bank check the following registry key in client PC, and make sure the value is 1(Enabled).

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet\EnableActiveProbing

And so, please check the following registry key, if the value is ready to ane or 2, it would enable the " Allow Office to Connect to the Internet " pick. Reference for you lot: https://docs.microsoft.com/en-us/DeployOffice/security/identity-hallmark-and-authorization-in-office?redirectedfrom=MSDN#use-registry-settings-to-determine-which-id-types-to-offering-a-user-at-logon

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\SignIn\SignInOptions

Besides, please refer to this official article to meet if it helps. https://docs.microsoft.com/en-us/office/troubleshoot/activation/consequence-when-activate-office-365-proplus

Thanks,

Linda

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Howdy Dennis,

Give thanks you for posting your question in this community. If you received a community rely notification email nigh phone call "Microsoft back up", please practise not telephone call the number due to the privacy concerns, it is a spam. We have deleted the message and reported the spam user.

Kickoff please bank check the following registry key in client PC, and make sure the value is 1(Enabled).

HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\NlaSvc\Parameters\Cyberspace\EnableActiveProbing

And so, delight cheque the following registry fundamental, if the value is set to one or ii, it would enable the " Let Office to Connect to the Internet " selection. Reference for you: https://docs.microsoft.com/en-united states/DeployOffice/security/identity-authentication-and-authorisation-in-office?redirectedfrom=MSDN#utilise-registry-settings-to-determine-which-id-types-to-offer-a-user-at-logon

HKEY_CURRENT_USER\Software\Microsoft\Office\xvi.0\Mutual\SignIn\SignInOptions

Besides, delight refer to this official article to see if information technology helps. https://docs.microsoft.com/en-the states/office/troubleshoot/activation/issue-when-actuate-part-365-proplus

Thank you,

Linda

I have this same question, and I attempted to modify the registry key at HKEY_CURRENT_USER\Software\Microsoft\Function\16.0\Common\SignIn\SignInOptions.  I do not accept a ..\SignIn key at the ..\Common location. Is there an alternate fundamental?

Also, a concurrent event is the intermittent failure of the Notebook sync function in my OneNote 2016 app. Both that upshot and the event with my Outlook app occur while the tray icon for my internet provide a message, "Work WiFi No net admission", on hover. While syncing works with OneNote 2016, the File->Accounts reports no connection to net. All of the MS Role apps have the Account-no net issue; nevertheless OneDrive appears to be syncing properly. If I connect to the internet through Blutooth on my iPhone, everything appears to work properly; even so, data-usage concerns prohibit this as a viable solution, i.e., I have to accept MS Role connect reliably to my LAN or WiFi at my work. I am experiencing a total loss of productivity. Thank y'all in advance for helping with this if you are able. Best regards!

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Howdy Dennis,

Thank you for posting your question in this community. If you received a community rely notification electronic mail about call "Microsoft back up", please practise not call the number due to the privacy concerns, it is a spam. Nosotros have deleted the message and reported the spam user.

Starting time delight check the following registry central in client PC, and make sure the value is i(Enabled).

HKEY_LOCAL_MACHINE\Arrangement\CurrentControlSet\services\NlaSvc\Parameters\Internet\EnableActiveProbing

Then, please check the following registry primal, if the value is set to 1 or ii, it would enable the " Allow Function to Connect to the Cyberspace " pick. Reference for yous: https://docs.microsoft.com/en-us/DeployOffice/security/identity-authentication-and-authorization-in-office?redirectedfrom=MSDN#employ-registry-settings-to-make up one's mind-which-id-types-to-offer-a-user-at-logon

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\SignIn\SignInOptions

Likewise, please refer to this official article to see if it helps. https://docs.microsoft.com/en-united states/role/troubleshoot/activation/issue-when-actuate-office-365-proplus

Thank you,

Linda

I take this same question, and I attempted to alter the registry fundamental at HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\SignIn\SignInOptions.  I do not have a ..\SignIn fundamental at the ..\Common location. Is there an alternate key?

Likewise, a concurrent issue is the intermittent failure of the Notebook sync function in my OneNote 2016 app. Both that issue and the issue with my Outlook app occur while the tray icon for my internet provide a message, "Work WiFi No internet admission", on hover. While syncing works with OneNote 2016, the File->Accounts reports no connection to internet. All of the MS Office apps accept the Account-no internet event; however OneDrive appears to exist syncing properly. If I connect to the internet through Blutooth on my iPhone, everything appears to work properly; however, information-usage concerns prohibit this as a viable solution, i.east., I have to take MS Role connect reliably to my LAN or WiFi at my piece of work. I am experiencing a total loss of productivity. Thank you in advance for helping with this if you are able. Best regards!

I have plant the same thing.  There is no "SignIn" under Common in the registry on my install of O365.  Outlook and OneDrive both neglect after a timeout.  Take to reboot several times a twenty-four hour period.  Irritating at the least.

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I have found the same thing.  At that place is no "SignIn" under Common in the registry on my install of O365.

This is specific for my GMAIL in Outlook.  Notwithstanding, I have no problem if I go into GMAIL via Edge or Firefox.

Unfortunately I use Outlook to store messages from several different email accounts in i place.  If I have to shop GMAIL separately from it'southward current .ost location.  Really complicates record keeping!

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I take this same trouble - no SignIn fundamental under Common. Screenshots below for reference.
And so what do we exercise now?
Cheers, Derek

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Get the same thing. Any clue?

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Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/we-are-unable-to-connect-right-now-please-check/9f58789a-ff36-486e-98dd-bd724578dbc6

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